1. Information We Collect
We collect information that you provide directly to us when using our recovery services:
- Personal information (name, email, phone number, country)
- Case details (recovery type, amount lost, transaction information)
- Evidence and documentation (screenshots, transaction IDs, wallet addresses)
- Payment information (cryptocurrency transaction details)
- Communication records (support messages, case updates)
2. How We Use Your Information
We use the collected information to:
- Process and analyze your recovery case
- Communicate with you about your case status
- Provide customer support
- Process payments and refunds
- Improve our services and user experience
- Comply with legal obligations
- Prevent fraud and ensure platform security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Service providers: Third-party services that help us operate (payment processors, email services)
- Legal requirements: When required by law, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and updates
- Access controls and authentication
- Secure backup systems
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Case information is typically retained for 7 years for legal and audit purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve user experience, analyze usage patterns, and provide personalized content. See our Cookie Policy for more details.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us: